Frequently Asked Questions
Everything you need to know about your Altura performance gear.
How do I determine the right size for my athletic apparel?
We provide a comprehensive size guide on each product page. Since our gear ranges from compression fits to relaxed training wear, we recommend measuring your chest, waist, and hips to match our specific brand dimensions.
What is Altura's return policy for sports equipment?
We offer a 30-day return window for all unused items in their original packaging. For hygiene reasons, base layers and swimwear must have the original tags and protective liners intact to be eligible for a refund.
Do you offer international shipping for heavy gym gear?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and package weight. Heavy equipment may be subject to additional freight charges which are calculated at checkout.
How should I care for my high-performance moisture-wicking fabrics?
To maintain fabric integrity, we recommend machine washing in cold water with similar technical fabrics. Avoid fabric softeners and bleach, and always tumble dry on low or hang dry to preserve elasticity.
Is my payment information secure?
Absolutely. Altura uses industry-standard SSL encryption and is PCI-DSS compliant. We support major credit cards, PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order progress by logging into your Altura account dashboard.